In the "Greetings" section you can define which salutations and closings Reply Assistant will use in your emails.


For more details on salutations and closings see:


You can define different salutations and closings based on these criteria:

  • Based on if the name of the sender/recipient of the Email was recognized
  • Based on the language of the Email
  • For salutations: The gender of the sender/recipient of the Email


You can also define how you want to address the recipient in Emails.

You have these choices:

  • Reply Assistant will address the recipient the same way he addressed you.
    If Reply Assistant could not determine how you where addressed it will use the formal salutation.

  • Reply Assistant will address the recipient the same way he addressed you.

  • If Reply Assistant could not determine how you where addressed it will use the informal salutation.

  • Reply Assistant will always use the formal salutation.

  • Reply Assistant will always use the informal salutation.